Entre estas andanças me deparei com a definição de User Experience desenhada pelo Nielsen Norman Group. Uma definição um tanto quanto ampla e que me fez pensar: Será que esta é mais uma nomenclatura para tentar tangibilizar algo que está em constante mutação?

“User experience” encompasses all aspects of the end-user’s interaction with the company, its services, and its products. The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother. Next comes simplicity and elegance that produce products that are a joy to own, a joy to use. True user experience goes far beyond giving customers what they say they want, or providing checklist features. In order to achieve high-quality user experience in a company’s offerings there must be a seamless merging of the services of multiple disciplines, including engineering, marketing, graphical and industrial design, and interface design.